Gardeners Selsdon Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Selsdon to residential and commercial customers within our service area in the United Kingdom. By booking or receiving any service from us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Gardeners Selsdon, the gardening service provider.

Customer means the person or organisation requesting or receiving services from the Company.

Services means any gardening, garden maintenance, clearance, lawn care, hedge trimming, planting, soft landscaping, or related services provided by the Company.

Service Address means the property or site at which the Services are to be delivered.

Agreement means the contract between the Company and the Customer formed in accordance with these Terms and Conditions.

Scope of Services

The Company provides general gardening and garden maintenance services, which may include but are not limited to lawn mowing, hedge trimming, pruning, weeding, planting, garden clearance, and seasonal tidy-ups. Any description of Services given in quotations, discussions or promotional materials is indicative and not exhaustive.

The specific Services to be carried out, including any agreed schedule and pricing, will be confirmed with the Customer at the time of booking or in subsequent written confirmation where applicable.

The Company reserves the right to decline work which, in its reasonable opinion, is unsafe, unlawful, beyond its expertise, or outside the agreed scope. Where additional work is requested by the Customer that exceeds the original scope, the Company may provide a revised quotation or adjust the fee accordingly, subject to the Customer’s agreement.

Booking Process

Bookings for Services may be made by the Customer via the Company’s chosen communication channels. The Customer must provide accurate details including the Service Address, type of work required, access arrangements, and any relevant information about the property or garden.

A booking will be treated as an offer by the Customer to purchase Services in accordance with these Terms and Conditions. The Agreement is formed only when the Company confirms acceptance of the booking, which may be by verbal confirmation, written confirmation, or commencement of the Services.

The Company may request photographs or descriptions of the garden or outdoor space in advance to assist in estimating the time, personnel, and equipment required. Any quotations or time estimates provided at this stage are based on the information supplied by the Customer and are subject to amendment if that information proves inaccurate or incomplete.

The Customer is responsible for ensuring that any person who is authorised to make a booking on their behalf has full authority to do so, and that all information provided at the time of booking is correct.

Access and Customer Responsibilities

The Customer must ensure that the Company’s staff have safe and reasonable access to the Service Address at the agreed time. This includes providing clear instructions for entry, making sure gates, side entrances, or communal areas are unlocked or otherwise accessible, and that any security systems do not prevent access.

If access is not available at the agreed time, the Company reserves the right to treat the visit as a late cancellation and may charge a fee in accordance with the cancellation terms set out in these Terms and Conditions.

The Customer must ensure that the garden or outdoor area is reasonably free from hazards such as broken glass, sharp objects, exposed wiring, or dangerous structures. The Company may refuse to carry out work in areas it considers unsafe.

The Customer is responsible for securing pets and ensuring that children and other occupants remain at a safe distance from the work area and equipment used by the Company. The Company will not be responsible for any injury arising from failure to follow this requirement.

Pricing and Quotations

Prices for Services may be provided as an hourly rate, a fixed price for a specific job, or as part of an ongoing maintenance schedule. All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.

Any quotation provided by the Company is based on the information available at the time and is valid for a limited period as indicated in the quotation or, if no period is stated, for 30 days from the date of issue. The Company reserves the right to revise a quotation if the scope of work changes or if the information originally supplied by the Customer was incomplete or inaccurate.

Where work is carried out on an hourly basis, the Company will charge for the actual time spent on site, rounded to the nearest reasonable time unit, subject to any minimum call-out periods agreed at the time of booking.

Payments and Invoices

Payment terms will be confirmed at the time of booking. The Company may require payment on completion of the Services, in advance, or within a specified period following the date of invoice.

Accepted payment methods will be communicated to the Customer and may include card payments, bank transfers or other commonly used methods. Cash or cheque may be accepted only where explicitly agreed with the Company in advance.

Where an invoice is issued, payment is due within the period stated on the invoice. If no period is stated, payment is due within 7 calendar days of the invoice date.

If the Customer fails to pay any sum due under the Agreement by the due date, the Company reserves the right to suspend further Services until payment is received in full and, where appropriate, to charge interest on overdue amounts at the maximum rate permitted by applicable law.

Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing reasonable advance notice to the Company. Unless otherwise agreed, at least 24 hours notice should be given for standard visits. For larger projects or full-day bookings, the Company may require longer notice, which will be communicated to the Customer at the time of booking.

If the Customer cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be up to a reasonable proportion of the expected fee for the booked Services, to cover time and administrative costs.

Where the Company needs to cancel or reschedule a booking, it will aim to give the Customer as much notice as reasonably possible and will offer an alternative date or time. The Company will not be liable for any indirect loss or inconvenience arising from such cancellation or rescheduling, provided that it uses reasonable efforts to rearrange the Services promptly.

Weather and Site Conditions

Gardening work is dependent on weather and site conditions. If the weather makes it unsafe or impracticable to carry out the Services, for example in cases of heavy rain, storms, extreme heat or icy conditions, the Company may postpone the visit and will seek to reschedule at the earliest suitable opportunity.

The Company may refuse to perform specific tasks or use certain equipment if ground or weather conditions increase the risk of damage or injury, or if work could unreasonably damage lawns, beds or structures. The Customer acknowledges that some minor disturbance to soil, grass and planting areas is inherent to gardening activities.

Quality of Service and Complaints

The Company aims to provide Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the work, they should raise the issue with the Company as soon as possible, ideally within 48 hours of the visit, so that the matter can be investigated and, where appropriate, remedied.

The Company will review all complaints in a fair and timely manner. Where the Company agrees that the standard of work was below what was reasonably expected, it may, at its discretion, offer to re-perform the relevant part of the Services, provide a partial refund, or agree another form of resolution.

Waste Handling and Regulations

During the course of providing Services, the Company may generate green waste such as grass cuttings, leaves, branches and plant material. The default arrangement is that such green waste is left on site in a suitable location agreed with the Customer, for composting or disposal by the Customer, unless otherwise agreed.

Where the Customer requests the removal of green waste, this may incur an additional charge to cover transport, disposal fees and labour. The cost will depend on the volume and type of waste to be removed and will be communicated in advance where possible.

The Company complies with applicable waste and environmental regulations. It will not remove or dispose of controlled, hazardous or prohibited waste, including but not limited to asbestos, chemicals, paint, solvents, contaminated soil, electrical items or building rubble. The Customer is responsible for arranging appropriate disposal of such materials through authorised channels.

Customer Property and Damage

The Company will take reasonable care to avoid damage to the Customer’s property, including lawns, plants, structures, furniture and fixtures. However, the Customer acknowledges that minor scuffs, flattening of grass, disturbance to soil, or trimming of growth close to boundaries and structures may be necessary and are part of normal gardening activity.

The Customer should identify and clearly mark any underground services or hidden hazards, such as irrigation systems, cables, pipes, pond liners or robotic lawnmower wires, before work begins. The Company will not be liable for damage to items that were not reasonably visible or disclosed in advance.

Any alleged damage must be reported to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the relevant Services, together with supporting details and, where possible, photographs.

Liability and Limitations

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

Subject to the above, the Company’s total liability to the Customer arising under or in connection with the Agreement, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

The Company will not be liable for any loss of profit, loss of business, loss of anticipated savings, loss of enjoyment, or any indirect or consequential loss arising under or in connection with the Agreement.

The Customer is responsible for ensuring that any plants, turf or materials selected are suitable for the garden conditions and intended use. Unless the Company has expressly confirmed that it is providing design or horticultural advice and the Customer has relied on that advice, the Company will not be liable for plant failure due to weather, soil conditions, pests, disease, lack of aftercare or other factors beyond its control.

Materials, Plants and Guarantees

Where the Company supplies materials, plants or turf, it will use reasonable efforts to ensure they are of satisfactory quality at the time of installation. Living plants are subject to natural variation and their long-term performance depends on ongoing care, watering, feeding and environmental conditions.

Unless otherwise agreed in writing, the Company does not provide guarantees for the survival or performance of plants, turf or seeds after installation. The Customer is responsible for following any aftercare instructions provided and for maintaining appropriate watering and care routines.

Health and Safety

The Company will operate in accordance with relevant health and safety legislation and good industry practice. Staff may use powered tools and machinery, chemicals where appropriate and hand tools. The Customer must keep children, pets and other persons away from the work area and must not interfere with tools, machinery or materials.

If the Customer requires the Company to use any products or equipment supplied by the Customer, this is done at the Customer’s own risk, and the Company accepts no liability for any failure or damage arising from the use of such items unless agreed otherwise in writing.

Termination

Either party may terminate an ongoing maintenance Agreement by giving reasonable written notice in accordance with any notice period agreed at the outset. In the absence of such agreement, at least 14 days notice is required.

The Company may terminate the Agreement with immediate effect if the Customer commits a serious or persistent breach of these Terms and Conditions, fails to pay amounts due, behaves in an abusive or threatening manner towards staff, or requests work that is unlawful or unsafe.

On termination, the Customer must pay for all Services provided up to the date of termination and for any non-refundable materials already purchased specifically for the Customer’s job.

Data Protection and Privacy

The Company may collect and process personal data about the Customer, including contact details, Service Address, and information relating to the Services provided. Such data will be used for the purposes of managing bookings, delivering Services, handling payments and communicating with the Customer.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the provision of Services, for legal or regulatory reasons, or where the Customer has given consent.

Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, its business practices or the nature of the Services offered. The latest version will apply to new bookings from the date it is made available. Where an ongoing Agreement is in place, the Company will notify the Customer of any material changes.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

Severability

If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these Terms and Conditions.

Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.